Email support@jcgoodworks.com. We reply within 2 business days. Please include your device model, its iOS or Android version and the SoundQuest version (Settings, About in clinician mode).
Please don't send student names, recordings or reports. A student code is enough for us to help.
Common questions
Does SoundQuest need the internet?
No. Scoring and feedback run on the device, so the app works offline.
Does it need a camera?
No. Every target works with the microphone alone. On devices with a front camera that supports face tracking, visual feedback is an optional extra.
How do I get back to clinician mode?
Use the lock button in the corner of the practice screen, then enter your passcode or use Face ID. Children can't leave the practice screen without it.
The feedback seems wrong for a student.
Check the student's dialect setting first: dialect-consistent speech is not an error. You can always override a result in clinician mode. If a sound keeps scoring wrongly, email us with the target and the student's age (no names) so we can look into it.
Can I move a caseload to a new iPad?
Export each student from clinician mode and import the files on the new device. See Delete a student's data for removing them from the old one.
Schools and districts
For site licences, purchase orders, privacy or security reviews and data processing agreements, email support@jcgoodworks.com. See our Privacy Policy for how student data is handled.