Email support@jcgoodworks.com. We reply within 2 business days. Please include your iPhone model, its iOS version and the app version (Settings, About). Open Settings from the gear on the Home tab.
Common questions
What do I need to run it?
An iPhone on iOS 17 or later. OneTime also runs on iPad using the iPhone layout. There is no Android version.
Do I need an internet connection or an account?
No. OneTime works fully offline and has no sign-in.
How do I back up my data?
Go to Settings, then Backup, and tap Prepare export, then Export all data. Save the JSON file somewhere safe, such as Files. Do this regularly: we hold no copy of your data, so we can't recover it for you.
How do I move to a new iPhone?
Export a backup on the old iPhone. On the new one, install OneTime, go to Settings, then Backup, tap Import from file and pick the backup. Moving everything with your iPhone's own transfer or backup should bring OneTime's data across too, but keep an exported file either way.
Does it sync between devices?
No. OneTime 1.0 keeps data on one device. Use export and import to move it.
Can I import from my current CRM?
Not directly. You can add people one at a time from iPhone Contacts or enter them by hand. Import from file reads OneTime backups only.
My reminders don't appear.
Check Settings, then Notifications in OneTime. If reminders are turned off, tap Open iOS Settings and allow notifications.
I deleted the app. Can I get my data back?
Only from a backup file you exported, or from an iPhone backup made before you deleted it. We have no copy.
Can I get a refund?
Apple handles all App Store refunds, and we can't issue them ourselves. Request one at reportaproblem.apple.com.
Your data
See the Privacy Policy and Delete your data.